Allows business experts to easily build and maintain interactive call guides without the need for traditional programming. The call guides can be instantly deployed throughout the hosted contact centre to lead agents step-by-step in even the most complex customer-service situations.
Because Cincom MiGuide does not require the services of an expensive and busy programmer, it increases implementation speed, reduces implementation costs and minimizes errors due to miscommunications.
Click here to see a short demo of Cincom MiGuide
Click here to see a short demo of Synchrony MiGuide
 Read more...
| Just-in-time Guidance to Increase Agent Productivity |
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Multi-channel, customer-service environments require a solution that allows your business experts to easily build the right responses to the most complex and varied scenarios. And, when the circumstances change, they must be instantly reflected if customers are to receive the highest level of service that they expect.
MX Digital and Cincom MiGuide help you respond to these challenges by: |
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Increasing Agent Productivity |
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Agents do not need to be experts in new products and services. By building intelligent, interactive guides that contain your product and best-practices services knowledge, your less-experienced agents become proficient very quickly. With minimal training required, extreme accuracy in all customer interactions quickly becomes the norm, not the exception.
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Putting the Business Experts in Control |
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Until now, building interactive call guides for even the most basic scenarios was a laborious and time consuming process that involved both business experts and IT specialists. But now, your business experts alone can easily build the most complex scenarios in a fraction of the time it would take IT. |
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Accelerating Development |
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Cincom MiGuide has been developed with ease-of-use and speed of development in mind. The user-friendly, guide-building technology increases the speed at which non-technical staff can build and deploy interactive, self-contained guides. |
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Maximizing Existing Investments |
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Cincom MiGuide easily integrates with existing contact centre technology. Lengthy implementations are not required, and the disruption to your existing systems is minimal. |
Click here to see a short demo of Cincom MiGuide
Click here to see a short demo of Synchrony MiGuide
Read more...
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