Hosted Call Centre

Mx hosted call centre makes life even better for contact centre managers. The hosted contact centre options are expanding beyond expensive premise-based call centre systems to include functionally-rich hosted call center solutions that do not require large up-front investments and can be provisioned on a monthly subscription basis with no risk. The new generation hosted contact centre offerings includes all the call centre systems and applications required to operate and manage a world-class call centre.

Mx hosted call center customers can now select high quality, functionally-rich on-demand hosted contact centre solutions for their call centre infrastructure, predictive dialing, call recording, quality management, speech analytics, surveying, coaching, eLearning, workforce management, eService suites, email response management, knowledge management, customer service and support and much more. Hosted contact centre solutions are altering market dynamics and redefining the rules for call center investments.

Mx hosted call centre is the ideal hosted contact centre technology platform:

• No capital expenditure.
• No hardware and software costs.
• No maintenance support services costs.
• No installation or integration headaches.
• No training and administrative costs.
• Subscription based service.
• Multi Tenancy allows 100% secure data at all times.
• Multi Channel communication through voice, email and web

All your call centre voice & data technology requirements reside in our hosted data centre. Mx hosted call center will maintain and upgrade your hosted contact centre systems and applications, as well as the IP connections to them.

The Mx hosted Call Centre solution offer a compelling alternative to the traditional contact centre. Mx hosted call center provides a fully managed, network-based suite of contact centre applications that are hosted from its state of the art data centres. These applications improve business-customer relationships by integrating communication channels, enabling businesses to respond with timely information to their customers while improving contact centre operations. Mx hosted call centre applications provide companies with a comprehensive array of capabilities without requiring costly investments in software and hardware.

Support costs are reduced in a variety of ways with hosted contact centre technology:

• Browser-based user interfaces eliminate desktop support costs.
  
• Pay according to seat or agent using the platform.
  
• Hosted contact centre approach eliminates the need for specialized
  
• Voice & data expertise.
  

Mx hosted contact centre resides on highly redundant systems (N+1) that maximize availability and prevent outages. Mx is supported by 99.99% Service Level Agreement(SLA) and Data backup services.